Frequently asked questions

No. PetalGlow is a curator, not a manufacturer. Every product in the edit is made by an independent maker, and we credit them on the product page. We pick what makes the shelf, test it ourselves, and write the curator note.

Because building a clean-beauty house brand at the quality bar we hold would mean ten years and millions of dollars in lab costs. We'd rather find ten makers already doing it well and bring them to one shelf — with honest notes about why.

Check the product page. The maker credit appears under the product title (e.g., "Made by ROSCITS"). When we're still sourcing the maker's full story, we say so honestly rather than leaving it ambiguous.

Yes — cruelty-free at the maker level is a baseline filter. If a maker tests on animals, we don't list them.

Vegan status varies by product (some makers use beeswax or honey peptides). Each product page lists ingredients from the maker — check there. Most of the edit is vegan, but we don't claim it as a blanket.

Parabens, sulfates (SLS, SLES), phthalates, mineral oil, synthetic fragrance, formaldehyde donors, triclosan, and PEGs. If a maker uses these, we don't list them.

Most makers in our edit formulate with sensitivity in mind — fragrance-free, low-irritant actives. The maker's full ingredient list is on the product page. We always recommend a 24-hour patch test behind your ear before applying to your face.

Take the Skin Quiz to get a personalized recommendation from the edit. Or read the curator notes on individual products — we say what each one is best for.

Not yet — pair anything in the edit with a broad-spectrum SPF 30+ daily.

Standard US shipping takes 5-10 business days. Most orders ship within 2 business days. Free shipping on orders over $50 (after discount).

Yes — we ship to Canada, the UK, Australia, and most of Europe. International orders take 10-21 business days and incur additional shipping costs at checkout.

If your product arrives damaged or you have a sensitivity reaction, contact us within 30 days for a full refund or replacement. Due to hygiene, we cannot accept returns of opened or used products.

Yes — you receive a tracking link via email as soon as your order ships. You can also track via your customer account.

Email us within 7 days with a photo and your order number. We'll ship a replacement at no charge.

Apply GLOWSTART20 at checkout for 20% off your first order. The code is valid through launch week and applies to your full cart (single products and bundles).

Not currently — but our newsletter subscribers get exclusive offers. Sign up for early access and 10% off any future purchase.

No — only one discount code per order. The biggest discount typically applies automatically when bundles are involved (bundles save 25-35% built-in).

Hydration: days. Brightness: 2-4 weeks. Texture and dark spots: 4-8 weeks. Anti-aging: 8-12 weeks. Skincare is a 90-day project — give each routine time before judging.

Lightest to heaviest. AM: Cleanser → Toner → Serum → Moisturizer → SPF. PM: Cleanser → (exfoliate 2-3x/week) → Treatment Serum → Moisturizer.

Most skin: 2-3 times per week with AHA/BHA. Sensitive skin: 1x per week. More than 3x = barrier damage.

Use vitamin C in the AM, retinol in the PM. They're both effective separately — don't need to be combined in the same step.

Cleansing balms are oil-based and remove SPF, makeup, and oil-based grime that water-based cleansers can't. Use a cleansing balm first (PM only), then your regular foam cleanser.